Test Funeral Plans - Distasteful advertising/marketing tactics

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

  • Funeral plan providers and funeral directors should always act in a courteous and respectful manner – and distasteful advertising/marketing tactics are forbidden.
  • If you think that a funeral plan provider or funeral director has used unacceptable marketing, you should get in touch with your plan provider via Resolver.
  • If you’ve spoken to your plan provider but haven’t found a resolution, you can also consider contacting the FPA or the Advertising Standards Authority )(ASA)!
You should know

How long should I wait for a response?

You should generally expect a response within 7 working days of a funeral plan provider receiving your complaint. If you don’t receive a response within this timeframe, send a follow-up message via Resolver!

How can I take things further? 

Not all funeral plan providers are regulated! Double-check that your funeral plan provider is signed up to the Funeral Planning Authority (FPA).

If your funeral plan provider is FPA registered, you can escalate your case to the FPA who will try and help you resolve your complaint. The FPA also has an independent conciliation and arbitration service if your complaint cannot be resolved.

The Funeral Planning Authority (FPA)

The funeral plan market is served by the Funeral Planning Authority (FPA). The FPA is an opt-in organisation that regulates the funeral planning providers who sign up to its service with a stringent code of conduct. 

Generally speaking, you should always check to see that your funeral plan provider is an FPA approved business. 

You should expect FPA-registered organisations to stick to their code of conduct – and if they don’t, you can take the matter to the FPA. 

Unfortunately, companies who haven’t signed up to the FPA are unregulated. This is an issue that has been recognised by the industry – and as of 2019 HMT have proposed that funeral plans should be regulated by the Financial Conduct Authority (FCA) or other statutory regulator, subsequent to a consultation.

Resolver’s rights guides are largely drawn from the FPA’s code of conduct. We believe the code sets a minimum level of expectation that all funeral plan providers and funeral directors should aim to live up to. Be aware that you won't be able to escalate your case to the FPA if your funeral plan provider isn’t registered with them. Be warned that organisations who aren’t FPA registered might not live up to expectations and aren’t bound to any particular code of conduct!

We highly recommend that you check that your plan provider or director is FPA registered before buying a plan.

Find the best rights for you

We have 5,147 pages of rights advice for you covering 7,086 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Distasteful advertising/marketing tactics

Resolver covers the issue Distasteful Advertising/Marketing Tactics for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z