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Wedding Insurance - Poor customer services
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You should always expect an insurer's customer services to be of a high standard.
If you're unhappy with the services you've been offered, you should make a complaint via Resolver.
You should knowAccording to the FCA's handbook, insurers must
(1) handle claims promptly and fairly;
(2) provide reasonable guidance to help a policyholder make a claim and appropriate information on its progress;
(3) not unreasonably reject a claim (including by terminating or avoiding a policy); and
(4) settle claims promptly once settlement terms are agreed.
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Helping you with Poor customer services
Resolver covers the issue Poor Customer Services for 0 companies and organisations: