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MoneySavingExpert's founder Martin Lewis

A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. Why MSE rates us.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

MoneySavingExpert's founder Martin Lewis

Martin Lewis

Why MoneySavingExpert.com supports us, by its founder Martin Lewis
MoneySavingExpert’s aim has always been to cut your bills and fight your corner, including ensuring when a company doesn’t give you the product or service you expect, it should be put right. Yet complaining isn’t always easy – they often ignore or fob you off. For the last decade we’ve used template letters to help – over 10m have been downloaded on our PPI and bank charges reclaiming campaigns alone.

Yet I believe Resolver can kick this up a step, so we’re now committed to marrying its technology with our campaigning background; incorporating Resolver into our guides, and feeding our template letters and experience into Resolver’s process. We hope this will make complaining smoother for millions.

Find out more at MoneySavingExpert.com

Here's what some of our 2,803,453 users had to say

I've used resolver twice and always received quick responses and great results! Thank you so much, I never knew this existed and I'm so glad I found you!
Clare W via facebook
Waking up to an email saying I'm getting £466 for my delayed flight thanks to @MartinSLewis @MoneySavingExp @resolvercouk thanks guys
Ashling Goodall via twitter
What a fantastic free service. I got money back from a packaged bank account, over a thousand pounds. I then realised that my elderly mother had been paying for one for over ten years and she has just got back over £2,500 pounds. Thanks Resolver.
Ann via trustpilot

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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