How to complain about an energy supplier
Complaints about energy suppliers are among the most common forms of consumer complaints in the UK.
Resolver will offer suggestions and guidance through every step of your complaints process, but, as energy complaints are a regular occurrence, there are firmly established processes for complaints that make it fairly simple to complain about an energy supplier.
The most important thing to remember when you want to complain about an energy supplier is that you must first follow the company’s own complaints procedures before you consider taking your issue to the Energy Ombudsman.
Most energy suppliers offer a fairly comprehensive breakdown of their own complaints procedures on their websites, but Resolver’s app will ensure you say the right thing at the right time – and to the right person!
Helpful hints when making a complaint about an energy supplier
- Get your complaint in writing – this is the easiest way of making sure it gets recorded properly
- If you do need to make a phone call, Resolver can record it and store it for you in your online case file.
- Record as many details as possible – who you speak to, their job titles, the dates and times of your calls with them. Resolver can do this for you, but it’s worth making the effort to record details yourself, too.
- Be polite. You might well be really frustrated and irritated about the service you’ve received, but it’s important to keep calm, especially if you’re complaining to the Energy Ombudsman – effectively a third party that has had nothing to do with your complaint other than an intent to solve it.