How to complain about an energy supplier

Resolver will offer suggestions and guidance through every step of your complaints process, but, as energy complaints are a regular occurrence, there are firmly established processes that make it fairly simple to complain about an energy supplier.

When you want to complain about an energy supplier, you must first follow the company’s own complaints procedures before you consider taking your issue to the Energy Ombudsman.

Most energy suppliers offer a fairly comprehensive breakdown of their complaints procedures on their websites, but Resolver will ensure you say the right thing at the right time – and to the right person.

Helpful hints when making a complaint about an energy supplier

• Make your complaint in writing – this is the easiest way of making sure it gets recorded properly
• If you do need to make a phone call, you can record it and store it in your Resolver case file
• Record as many details as possible – such as who you speak to, their job titles, the dates and times of your calls with them
• Be polite. You may be frustrated and irritated about the service you’ve received, but it’s important to keep calm, especially if you’re complaining to the Energy Ombudsman as this is a third party that has had nothing to do with your complaint other than an intent to help resolve it.