Marks & Spencer complaints

If you would like to raise a Marks & Spencer complaint, whether it’s about faulty products, customer service, returns, or refunds, Resolver is the smart way to complain.

In-store complaints

Click here to raise your Marks & Spencer complaint about an in-store issue

Online shopping complaints

Click here to raise your Marks & Spencer complaint about an online shopping issue

 

For complaints about all other services offered by Marks & Spencer, get started here

 

Resolver makes complaining quick and simple

Resolver is a totally free tool that connects British consumers directly to the people who can resolve their complaint.

Using Resolver, you can submit an issue about 13 services offered by Marks & Spencer. Your case will be sent to the correct person or team at Marks & Spencer and escalated at the correct times, to the correct person, if required.

 

How do I make a Marks & Spencer complaint using Resolver?

If you want to make a complaint about Marks & Spencer in the Shops using Resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Marks & Spencer complaint. If you wish to continue with your complaint, we will help you create an email to send to Marks & Spencer. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Marks & Spencer complaint?

Resolver records all your details about your Marks & Spencer complaint in a detailed case file. We also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Marks & Spencer.