Prize Draw Terms and Conditions

  1. By entering this promotion, the entrant agrees to these Terms & Conditions, our Privacy Policy and our Cookie Policy.
  2. By entering this promotion, the entrant specifically agrees to be bound by the Rules as set out below and by any other requirements set out in the promotional material accompanying the promotion.
  3. The following rules (the “Rules”) apply to all prize promotions including free draws, prize competitions and instant win offers unless otherwise stated on the Website. Depending on the nature of the competition there may be additional rules imposed by us from time to time; each such promotion may be subject to its own express terms and may not be available in all jurisdictions.
  4. This promotional draw is held by Resolvercouk Ltd.
  5. No purchase is necessary to enter the competition.
  6. All entrants to the free draw must be at least 18 years of age at the date of entry and comply with any further age and/or other eligibility requirements set out in the Rules. Proof of age may be required before a prize-winner can claim a prize. The eligibility of any entrant is at the sole discretion of Resolvercouk Ltd.
  7. A free draw runs from the first day of the calendar month. 
  8. To enter the free draw, the user must:
    1. close a case file which has been open for at least 24 hours and has at least one outbound email, and 
    2. submit the feedback form to Resolver. (If you have any questions about how to enter, or in connection with, the Free Draw, please email us at with "Free draw" in the subject line.)
  9. Only one entry per person is permitted. If you close more than one case file and leave feedback, you will only be entered once into the free draw for that calendar month. Spammers will be disqualified and automated entries are not permitted and will be disqualified.
  10. All entries must be made in accordance with the Rules and must be received by Resolvercouk Ltd by the closing date. Entries made otherwise shall be invalid. 
  11. Resolvercouk Ltd accepts no responsibility or liability for any lost, damaged or incomplete entries and all such entries will be deemed invalid. Proof of despatch shall not be proof of entry.
  12. Resolvercouk Ltd reserves the right at its sole discretion to (without prior notice) cancel the Promotion; and/or to substitute the prize for another prize of equal value.
  13. Resolvercouk Ltd may pass your personal information to the promoters and their data processors. However, we will always take all appropriate steps to protect your personal data.
  14. Resolvercouk Ltd shall use and take care of any personal data you supply to it as described in its privacy policy, and in accordance with data protection legislation. By entering the free draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your free draw entry, and for the purposes outlined in these Terms and Conditions.
  15. By entering this promotion, you agree to be contacted occasionally by Resolvercouk Ltd about the prize draw. 
  16. The winner will be selected by way of a random draw from all entries received in accordance with these Terms and Conditions. The draw will take place on the last day of the month.
  17. One winner per free draw will receive a £100 John Lewis e-voucher. 
  18. Resolvercouk Ltd accepts no responsibility for any costs associated with the prize that are not expressly included in the prize. Prizes may vary from month to month.
  19. Prize-winners will be notified in writing within 6 weeks of the applicable closing date (or such other timeframe as is indicated on the Website). If a prize-winner fails to respond to claim his/her prize within 14 days of receipt of the notification, Resolvercouk Ltd shall be entitled to select an alternative prize-winner. In such circumstances Resolvercouk Ltd shall use reasonable endeavours to notify the alternative prize-winner within nine weeks of the closing date (or such other timeframe as is indicated on the Website).
  20. Prize-winners will receive their prize within 6 weeks of notification unless otherwise specified on the Website. The terms and conditions of any third party supplier may apply and must be accepted and complied with by a prize-winner to accept the prize.
  21. Resolvercouk Ltd will not accept responsibility for loss through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
  22. Resolvercouk Ltd’s decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received. 
  23. Free draws are open to all residents of the UK, except employees of Resolvercouk Ltd (and any companies within the group) and their immediate families, and anyone else connected with the creation and administration of the promotion.
  24. Resolvercouk Ltd will not be liable if a prize does not reach a prize-winner for any reason outside the control of Resolvercouk Ltd or if a prize is damaged during delivery.
  25. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
  26. By entering the promotion, the winner(s) consent(s) to any publicity generated as a result of the promotion, and use on the Website at any time.
  27. Where relevant, all taxes, insurances, and other expenses are, unless otherwise specifically stated, the sole responsibility of the prize-winner.
  28. Other than for death or personal injury arising from the negligence of Resolvercouk Ltd, Resolvercouk Ltd hereby excludes (so far as is permitted by law) all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with any promotion or any aspect of the prize .
  29. The free draw and these Terms and Conditions will be governed by English law and entrants submit to the exclusive jurisdiction of the English courts.

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