Resolver Business

Resolver is an independent resolution platform which, since our launch in 2015, has supported over 7.5 million consumers to resolve their complaints. For many people, Resolver is the only means available for redress, given the high cost of lawyers and the legal system.

Create a Busines Account

Complaint Resolution Process

Our free tool allows users to raise and pursue complaints with companies or service providers. The platform guides them through the process, helping them:

Understand their rights
Manage communications with companies
Keep a record of everything in one place

Via their personal case file, users can track progress, add evidence, and escalate issues to regulators or Ombudsmen where necessary.

Resolver Business overview

Resolver Business provides a complaint-handling platform that helps companies:

Track and manage customer complaints
Maintain compliance with consumer protection laws
Improve satisfaction and reduce complaint handling times

Key Features of Resolver Business

1. Dedicated Company Page

Claim your customisable company profile that includes:

Your company’s branding
Personalised marketing or service messaging
Your company’s verified contact and service information
User Experience- Public Comments

Customers can leave feedback post resolution. These are public, and Resolver Business accounts can respond publicly—promoting transparency and customer trust.

Company Ratings

Resolver automatically generates a star rating based on real case file data, reflecting customer satisfaction and resolution performance.

Resolver business page shown on a computer screen

2. Centralised Case management

A dashboard for tracking all complaints
Assign cases to specific individuals or teams

Resolver busines dashboard shown on a computer screen

3. Complaint Flow Automations

First-response automation
Time-based escalation rules

4. Custom templates

Standard reply templates
Workflows aligned to your internal policies

5. Analytics and Reporting

Real-time dashboards
Complaint volume, resolution time, and team performance reporting

Resolver business data page shown on a computer screen

6. Compliance Management

Tracks deadlines and regulatory obligations
Helps ensure consumer protection compliance

7. API Intergration

Connects with existing systems
Centralises all complaints into one view

8. Case History and Documentation

Full communication logs
All documentation stored and downloadable

image of people working with charts and data

9. Internal Collaboration Tools

Internal case notes (not visible to customer)
Cross-team collaboration support

10. Escalation and Routing Rules

Automatically escalates unresolved or critical complaints
Smart routing by issue type or customer vulnerability

11. Security and Data Protection

Secure handling of personal data
Fully GDPR complian

people gathered around looking at a computer screen

Create a Business Account

Click below to start the process of creating a business account. After submission, a member of our team will verify your business and contact you with the next steps.

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Resolver Claims and Guides

Resolver offers plain-English guides on a broad range of consumer rights topics, such as:

Data protection
Flight delays
Online and retail shopping

These empower users with the knowledge to address their issues effectively, while helping set reasonable expectations for resolution.

Check out the latest claims

Key numbers

7,000+ responding companies

4.5+ million resolved cases

7.5+ million consumers

1 million newsletter subscribers

600+ articles and guides on our blog

Over the last decade, we’ve seen how small businesses are often overwhelmed by customer feedback. Using Resolver's insight and tools, we support them in managing this feedback efficiently—improving customer experience and enabling business growth.