Sports Direct complaints

If you would like to raise a Sports Direct complaint, whether it’s about faulty products, customer service, returns or refunds, Resolver is the smart way to complain.

In-store complaints

Click here to raise your Sports Direct complaint about an in-store issue

Online shopping complaints

Click here to raise your online shopping Sports Direct complaint

 

Resolver makes complaining quick and simple - for free

Resolver is a totally free tool that connects British consumers directly to the people who can resolve their complaint.

Using Resolver, you can submit an issue about online shopping, or your in-store experiences at Sports Direct. Your case will be sent to the correct person or team at Sports Direct and escalated at the correct times, to the correct person, if required.

How do I make a Sports Direct complaint using Resolver?

If you want to make a complaint about Sports Direct in the Shops using Resolver, then the process could not be simpler. All you do is answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Sports Direct complaint. If you wish to continue with your complaint, we will help you create an email to send to Sports Direct. This will detail your issues and spell out how you would like your complaint to be Resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Sports Direct complaint?

Resolver records all your details about your Sports Direct complaint in a detailed case file. We also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Sports Direct.