Shell Energy is no longer available

As of 1 December 2023, Shell Energy Retail Limited in the UK is now wholly owned and fully operated by Octopus Energy Limited. All Shell Energy customers should expect to hear from Octopus regarding the switch and then direct any complaints to them.
 
For Shell Energy Broadband customers, broadband and phone service are now operated by the TalkTalk Network.
By the end of April 2024 all customers should have been moved over. However, if you are still unsure of how you’ve affected, or have yet to hear anything from Octopus, we recommend that you call them on 0808 164 1088 - 9am to 5pm Monday-Thursday (9am to 4pm on Fridays).
Resolver is not affiliated to, linked with or otherwise endorsed by Shell Energy.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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Our goal

Resolver is a free, independent issue resolution service. We help consumers like you get their voice heard by providing the tools they need to resolve their issues. We don't act on your behalf and we don't take control of your complaint. Instead, we have set out to make it as easy as possible for you to get results.

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Resolver's service for consumers is free. We share our expertise with companies who want to change the way they look at complaints. We don't sell your personal data.

Did you know?

6.28 million

complaints from 3.5 million users have been submitted via Resolver

Over £90m

in compensation has been claimed by Resolver users

66%

of our users report an overall positive experience