Claims Management Companies - The service wasn't as described

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When you pay for a service, you should expect it to be delivered as described and to a reasonable degree of care and skill.

The FCA requires Claims Management Companies (CMCs) to deliver "high quality, good value services that help people pursue legitimate claims for redress".

If you feel a CMC hasn't met the expected standards or delivered what was set out in the contract, you should make a complaint via Resolver. If the CMC hasn't carried out the terms of your contract, you may be due a refund of any fees and charges.

If you’re unable to find a resolution with the CMC within eight weeks (or if they don’t get back to you), you can consider escalating your case to the Claims Management Ombudsman.

They’ll consider your case and decide whether you’ve been treated fairly. If the Ombudsman decides the CMC has done something wrong, they’ll ask them to put things right.


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