TV programs - Content wasn't accurate
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You should generally expect any content that presents itself as factual to be appropriately accurate.
This means that you should expect things like the news and documentaries to be as close to factual as possible.
If the content is showing simulated news (in a drama, for example), it has to be reasonably obvious that it isn’t actual news.
If you’re concerned that any content wasn’t appropriately accurate, you should contact Ofcom via Resolver.You should know
Ofcom is the independent regulator for the UK’s communications services.
They keep an eye on broadband, phone services, TV and radio, making sure that everyone gets the best possible service.
Ofcom is responsible from keeping you safe from scams, harmful or offensive material, unfair treatment in programmes, and invasion of privacy.
While they don’t handle individual disputes between you and your TV service provider, they are able to tackle complaints about the content you see.
Ofcom isn’t able to take complaints about:
- The BBC World Service
- The BBC Licence fee
- Post offices
- Newspapers and magazines
- What people write or post on the internet
If you’re complaining about a BBC programme, it’s always best to contact the BBC first.
If you submit a complaint to Ofcom, they’ll generally investigate the matter and may issue a sanction if necessary.
Bear in mind that if you’re complaining to Ofcom about a specific program, you should try and do so within 20 days of the broadcast.
The Ofcom Broadcasting Code
The Ofcom Broadcasting Code (the Code) sets out the principles and rules that broadcasters have to stick to.
The rules set out in the Code are intended to protect viewers and listeners from bad broadcasting practices.
The Code doesn’t try to address every case that could arise, but instead gives a line of best practice for broadcasters to follow.
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