National Express complaints

If you would like to raise a National Express coaches complaint, whether it’s about delayed coaches, cancelled services, customer service, returns, booking issues, or refunds, Resolver is the smart way to complain.

Click here to raise your National Express complaint about an issue with your coach trip 

 

Resolver makes complaining quick and simple

Resolver is a totally free tool that connects British consumers directly to the people who can resolve their complaint.

Using Resolver, you can submit an issue about 13 services offered by National Express. Your case will be sent to the correct person or team at National Express and escalated at the correct times, to the correct person, if required.

 

How do I make a National Express complaint using Resolver?

If you want to make a complaint about National Express using Resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the National Express complaint. If you wish to continue with your complaint, we will help you create an email to send to National Express. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my National Express complaint?

Resolver records all your details about your National Express complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond National Express.