If you are having problems with Addenbrookes and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.
resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.
Using resolver, you can submit an issue about 1 service offered by Addenbrookes. Your case will be sent to the correct person or team at Addenbrookes and escalated at the correct times, to the correct person, if required.
Resolver is not affiliated to, linked with or otherwise endorsed by Addenbrookes or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
You can use the resolver system to help you at every stage.
You can use it to escalate your issue to all
of Addenbrookes complaints.
If your complaint is not resolved by Addenbrookes, you can then package it up and send it to the Parliamentary & Health Service Ombudsman.
Start your complaint
Addenbrookes is a company in the Health sector. resolver can help guide you through every step of the process.
To help you get the best response from your Addenbrookes complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Addenbrookes complaint.
If you want to make a complaint about Addenbrookes in the Health using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Addenbrookes complaint. If you wish to continue with your complaint, we will help you create an email to send to Addenbrookes. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.
resolver records all your details about your Addenbrookes complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Addenbrookes
Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Richard Hanney via twitter
@resolvercouk thank you to this issue resolution tool. So helpful and much needed these days. Everyone should use this!
Tanaya via twitter
Hello. Re our claim to Thomsons, we escalated yesterday, 1 June, to CEDR via the resolver template. Today, 2 June, we have had a settlement from Thomsons which we are happy with. So I need to alert CEDR that we have settled the matter. Thank you so much for your help and guidance as it has made all the difference in how to handle this matter.
Issidan via email