Takeaways - Run out of the desired dish
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
It is not uncommon for takeaways to run out of their more popular dishes.
If you find that a takeaway has run out of the dish you wanted, you should ask the counter staff if they can offer a suitable alternative. If they fail to suggest a suitable alternative, you can always leave and find an alternative restaurant. You could also ask to speak to the manager, voicing your disappointment.
You should know
- Always try to resolve your issue while you're still at the restaurant
- If you're unhappy with the quality of your meal, take a photo of the food (if possible) before you leave the restaurant
- Take a photo of the receipt/bill
Issue not addressed
If the restaurant does not respond to your issue, then you should raise your case to the next level. The resolver system knows the next steps to take to escalate your issue and will remind you what to do and when, so that your voice is heard and hopefully your issue is addressed.
If you cannot resolve
There is no ombudsman for the restaurant sector. This means the only resolution beyond dealing direct with the restaurant or its parent company is to raise an issue with the Small Claims Court. You can do this via Money Claims OnLine (MCOL), the Government's online court service.
Submit your issue now for free with resolver
Find the best rights for you
We have 3,682 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.