Car finance - Arrears dispute

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If a car dealership or finance organisation puts a limit on excess mileage, your rights under the Consumer Rights Act 2015 say that they should make it clear to you at the point of purchase that you’ll only be allowed to drive a certain number of miles a year.

If the limit and any charges involved were not clearly explained and documented, you may be able to make a complaint. You should use Resolver to contact either your dealership or finance provider (if the dealership is not responsible for arranging your finance).

If you are unable to resolve the matter with the finance provider, you can escalate your case to the Financial Ombudsman.

You should know

When raising an issue concerning vehicle finance, it is important to remember that the dealership who supplied the vehicle and the business responsible for the finance agreement may be different organisations. In many cases, the dealer may act as a credit broker, arranging finance through another business. Always be aware of the terms and conditions of your finance policy.

Vehicle purchases made on finance are covered by the Consumer Rights Act 2015. By law, finance companies need to ensure the car is of satisfactory quality and that it’s as it’s been described

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Helping you with Arrears dispute

Resolver covers the issue Arrears Dispute for 64 companies and organisations:

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