Car finance - Vehicle faults ongoing since purchase

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Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

If your car has broken down or you have problems with your car, your finance provider has a responsibility to help if something goes wrong. You should use Resolver to contact them, explaining the situation.


If you’ve paid any amount towards your car using a credit card or loan (and the total value of your car is between £100 and £30,000), Section 75 applies and your credit provider is equally responsible if something goes wrong with your car. You should use Resolver to inform them that you wish to make a Section 75 claim.

You should know

When raising an issue concerning vehicle finance, it is important to remember that the dealership who supplied the vehicle and the business responsible for the finance agreement may be different organisations. In many cases, the dealer may act as a credit broker, arranging finance through another business. Always be aware of the terms and conditions of your finance policy.

Vehicle purchases made on finance are covered by the Consumer Rights Act 2015. By law, finance companies need to ensure the car is of satisfactory quality and that it’s as it’s been described

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Helping you with Vehicle faults ongoing since purchase

Resolver covers the issue Vehicle Faults Ongoing Since Purchase for 64 companies and organisations:

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