If you are having problems with Talk Talk and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

2.9/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Talk Talk.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Talk Talk provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,343,441 users had to say

They have emailed me and credited my account with £15 the amount I requested. Thank you so much for your action in resolving my complaint so quickly. Great website keep up the good work.
Andrew Aspinell via email
I had an issue with no broadband supply for a month and used Resolver for my claim. Managed to get a refund of the sum paid plus the extra costs I had for paying for mobile broadband until it was fixed. Thanks Resolver!
Daniel T via facebook
I had issue with a telecoms provider and Resolver successfully sorted out the problem, without any distress caused to me. I would recommend Resolver to all my friends and family.
Pramila Shaw via facebook
I closed my contract with TalkTalk early and they wanted to charge me £55, with the help of Resolver they retracted the £55 charge. Many thanks Resolver
David B via facebook
The minute I wrote to Talktalk via Resolver, Talktalk responded. It had been an ongoing no- response situation for 5 MONTHS! Talktalk pretended to listen to my complaint, pretended to object, but very quickly dropped their erroneous charges against me. This all within a few days of sending my complaint via Resolver. Very satisfactory result. I’m pleased, relieved, and will use Resolver again if I have to. Brilliant!
Frankie R via facebook
After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter
O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email
The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook

Talk Talk provides

Using Resolver, you can submit an issue about 4 services offered by Talk Talk. Your case will be sent to the correct person or team at Talk Talk and escalated at the correct times, to the correct person, if required.

Talk Talk Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Talk Talk Home Phone

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Talk Talk Television

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Talk Talk Mobile

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Want to start a complaint about Talk Talk?

Raise it for free via Resolver

Helping you with Talk Talk

How do I make a Talk Talk complaint using Resolver?

If you want to make a complaint about Talk Talk using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Talk Talk case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Talk Talk, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Talk Talk, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Talk Talk complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Talk Talk contact details press the button below

View Talk Talk complaints contact details

About

TalkTalk is a telecoms company that provides broadband internet services, mobile phone networks and paid television (via its participation as one of seven partners in the YouView on-demand TV system, launched in 2012). The company was created in 2003 as a subsidiary of the Carphone Warehouse, but was spun off to become a standalone company in 2010.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved