If you are having problems with Talk Talk and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Talk Talk.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Talk Talk provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,448,383 users had to say

They have emailed me and credited my account with £15 the amount I requested. Thank you so much for your action in resolving my complaint so quickly. Great website keep up the good work.
Andrew Aspinell via email
Thank you Resolver for helping regular people get back what they are entitled to at times when it feels like David and Goliath trying to challenge large organisations. It is such a stressful and lonely process but having a reputable company like Resolver assisting you along the way means and helps a lot.
Annie G via facebook
After 2 years, I get my case Resolver, thank you so much I couldn't believe until I get and email last week , thank for all you help of my case and the temples I couldn't doing without these thank you so much
Claudia bernal via email

Talk Talk provides

Using Resolver, you can submit an issue about 4 services offered by Talk Talk. Your case will be sent to the correct person or team at Talk Talk and escalated at the correct times, to the correct person, if required.

Talk Talk Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Talk Talk Home Phone

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Talk Talk Television

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Talk Talk Mobile

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Talk Talk complaints. If your complaint is not resolved by Talk Talk, you can then package it up and send it to the CISAS.

Start your complaint

Want to start a complaint about Talk Talk?

Raise it for free via Resolver

Frequently asked questions about Talk Talk

How do I make a Talk Talk complaint using Resolver?

If you want to make a complaint about Talk Talk using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Talk Talk case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Talk Talk, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Talk Talk, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Talk Talk complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Talk Talk contact details press the button below

View Talk Talk complaints contact details

About

TalkTalk is a telecoms company that provides broadband internet services, mobile phone networks and paid television (via its participation as one of seven partners in the YouView on-demand TV system, launched in 2012). The company was created in 2003 as a subsidiary of the Carphone Warehouse, but was spun off to become a standalone company in 2010.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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