Having problems with British Gas? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
How do we calculate metrics?
British Gas logo

British Gas

65 %

Resolution rate

Most complained about services

Dual Fuel (Gas & Electricity) Supply Electricity Supply Gas Supply

Most common issues

Billing issue Complaint handling issue Account details problem (including address changes)
Having problems with British Gas? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by British Gas.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,059,021 users had to say

Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
Nataliya D via facebook
Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook
After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
John I via facebook
As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook
Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook
Absolutely brilliant website - I managed to get back over £300 that an energy provider owed me from when they went bust well over a year ago. I had had no joy until I used Resolver and now all the money is safely back in my account. It was so easy and stress free. Thank you!
Caroline T via facebook
Problems with power supplier sorted within a few days once Resolver became involved.
Rodney S via facebook
Have used Resolver twice. First with PPI, got a nice cheque. Secondly, an energy provider were avoiding all my attempts to obtain a refund for my elderly Mother who was paying twice the monthly amount and amassing a huge amount of credit. No emails, letters or calls made any difference until I got Resolver involved. In less that 7 days, they issued a refund and halved her monthly direct debit.
Chris N via facebook
Used Resolver to get over £32000 of mis-sold PPI, just filled in the online form, only a couple asked for further information. All the companies responded within the times allowed, and easy to keep an eye on dates just by logging in. Also used it with an energy provider over a metre change/billing problem and received compensation.
Louise W via facebook

Helping you with British Gas

I want to get hold of British Gas (BG) customer services

resolver can help you contact British Gas customer services for all your communications, from simply changing your address to concerns over billing or a dispute. If something then goes wrong and you are disatisfied, you have a complete record of your case that you can send to the ombudsman.

How do I make a British Gas complaint using resolver?

If you want to make a complaint about British Gas using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the British Gas complaint. If you wish to continue with your complaint, we will help you create an email to send to British Gas. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my British Gas complaint?

resolver records all your details about your British Gas complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond British Gas.

What if I cannot resolve my complaint with British Gas

Eight weeks of submiting an issue to British Gas, you have the right to send your case to Ombudsman Services for electricity or gas disputes. Ombudsman Services is there to independently assess your case for free. resolver will remind you when to send your case file to the ombudsman. It can also send it into the imbudsman for you for free.

If the issue relates to British Gas home support services (boiler support, drains/water support or electricial support) then the Financial Ombudsman Service will help resolve your case. Again, if you cannot resolve your issue after eight weeks, you can send your case over to Financial Ombudsman Service for no charge.

Is it free to make a British Gas complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the British Gas contact details press the button below

View British Gas complaints contact details


British Gas (BG) is a key supplier of energy (electricity and gas) as well as support services such as boiler, electrical and water/drains insurance and is one of the companies you can submit issues to through resolver.

Complaining to British Gas 

Resolver can also help you submit and manage your complaint against British Gas for free, quickly and simply. resolver is a free, simple way to manage and resolve your complaint. 

Know your rights - Resolver will explain the facts to you with our complaints guide

Prepare your communications - help you prepare your emails or record your phone calls

Keep a record - record all your communications for free 

Explain what to do - knows what you should do and when and will remind you when you should take action; and

If not satisfied - if you cannot resolve your issue then send your case to the Ombudsman for you

What if you cannot resolve your case?

After eight weeks of submitting your issue to British Gas, you can submit your case to the ombudsman. For British Gas, the ombudsman is Ombudsman Services, see here, with Resolver you will be reminded when to escalate your case and we can send the case over to Ombudsman Services for free.

British Gas complaints

Under the Energy Complaints Handling Regulation of October 2008, British gas is required to report on the number of complaints it receives per quarter. As British Gas is the largest company providing home energy services in the UK they receive the highest number of complaints.  Ofgem that regulates the market asks British Gas to report the number of complaints, the high level complaints data is available on their website and then they also provide an annual reporting highlighting the total number of complaints received. These reports do not include details of if the issue was resolved to the customer satisfaction.  

This is one element that Ofgem reporting does not cover.  resolver research says that over 45% of consumers are dissatisfied at the end of the complaints process against their key providers. British Gas is not worse than other companies but often companies such as British Gas do not understand the issue and therefore find it hard to address. It is therefore really important when complaining to British Gas about issues such as overbilling that you explain your issue, what you want to achieve and what British Gas needs to do to resolve your complaint.  

What if British Gas cannot resolve your issue

If British Gas cannot resolve your issue then you have the right to go to the Energy Ombudsman who will independently assess your issue.  The Energy Ombudsman is called Ombudsman Services and they are based in Warrington. Ombudsman Services link to resolver from their website and recommend that you use resolver to help you submit your case to the company, such as British Gas. The Ombudsman will assess your British Gas complaint and determine if it is valid. Their recommendation is binding on the company but not binding on you.  

If the complaint is about an insurance policy from British Gas such as Boiler Support, Drains Support etc then these are not covered by the Energy Ombudsman but the Financial Ombudsman Service as the policy is an insurance rather than an energy product. Complaints relating to these products follow the same procedure but will go to the Financial Ombudsman to be dealt with. 

How can I send a complaint to the Ombudsman?

Both the Energy and Financial Ombudsman can accept cases from you 8 weeks after you have raised the complaint with British Gas.  They cannot take the case any earlier unless you have received a deadlock letter from the company. A deadlock letter essentially says, we as British Gas accept that we cannot resolve your issue and so you can now go to the Ombudsman.  

Raising a British Gas complaint

If you raise an issue with British Gas, you should mention that your issue is a complaint. Once it is registered as a complaint then it is reportable to Ofgem. It is therefore extremely important to British Gas to ensure their statistics to Ofgem demonstrate they are handling and resolving customer complaints. You can use resolver to help raise and submit your issue to British Gas. We will ensure we remind you when you can escalate your case to the Ombudsman. For British Gas complaints the Energy Ombudsman will assess the case for free.  

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo