Please contact Evri first before using Resolver. Link to their Help and Support Page which will allow you to click and Submit enquiries via Ezra

https://www.evri.com/help-and-support/help-centre/#/

 

Click here for C2C Shippers who have an Evri Account who wish to put in a claim. This will take you to your account login page, login and you can put the claim in.

https://support.evri.com/app/claim/form/lost/

How do we calculate metrics?
Evri logo

Evri

44 %

Resolution rate

Most complained about services

Delivery Parcel cover

Most common issues

Package not delivered Delivery driver problem Customer service issue

Please contact Evri first before using Resolver. Link to their Help and Support Page which will allow you to click and Submit enquiries via Ezra

https://www.evri.com/help-and-support/help-centre/#/

 

Click here for C2C Shippers who have an Evri Account who wish to put in a claim. This will take you to your account login page, login and you can put the claim in.

https://support.evri.com/app/claim/form/lost/


Resolver is not affiliated to, linked with or otherwise endorsed by Evri.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,018,456 users had to say

I used RESOLVER and they resolved my problem within a week against the 5 or 6 weeks I was arguing with a retailer. Excellent and would definitely use again.
Mary K via facebook
I had a refund from a delivery company after Resolver got involved ...So i am very happy to recommend them. They are definitely worth a try if you are stuck and getting nowhere with your claim..
Ken S via facebook
I had been having problems with a courier company who had debited my bank account twice for one transaction. After a month of emails backwards and forwards, and that company hoping I would give up and go away, in desperation I contacted Resolver. I was amazed that within five days of my contacting them, the money was reimbursed! Thank you Resolver.
Mary F via email
After a month of emails backwards and forwards, and that company hoping I would give up and go away, in desperation I contacted Resolver. I was amazed that within five days of my contacting them, the money was reimbursed! Thank you.
Mary F via trustpilot
I contacted resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook
The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook
I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook
Resolver helped me to sort out issues with a delivery company and a well known high street store, who despite having received my returned clothes were dragging their heels in returning my £1200. 2 months later and both issues were resolved to my satisfaction.
Chadina SK via facebook
My order was late and I looked up online to complain. I found the whole process to be very straightforward. It took me about 10 minutes. Thanks Resolver!
Karun B via email

Helping you with Evri

How do I make a Evri complaint using Resolver?

If you want to make a complaint about Evri using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Evri case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Evri, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Evri, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Evri complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Evri contact details press the button below

View Evri complaints contact details

About

Evri is a courier and delivery company predominantly delivering parcels on behalf of retailers to consumers across the UK.

If you experience an issue with a package delivery or have a complaint, your initial port of call should be the retailer as they have a contract with myHermes rather than you. However, if you feel your issue should be raised with myHermes, you can raise your case via Resolver. 

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo