Contact Swiss Air customer service

At this time, due to the impact of coronavirus, Swiss Air is currently not responding to emails. We will update you when this changes.
Please visit their website for details on how best to contact them.
If you decide to use Resolver, you'll still be able to access our rights guides and template letters.
Sorry for the inconvenience.
Contact Swiss Air now
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Resolver is not affiliated to, linked with or otherwise endorsed by Swiss Air.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

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There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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How to complain about Swiss Air customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Customer Service Swiss International Air Lines Ltd.
P.O. Box 2013
CH-8032 Zurich

Phone number: 0345 601 0956

Please check with your phone provider if you are unsure about how much a call will cost.

Email Swiss Air

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Swiss Air provides 32 services

You can raise complaints about Swiss Air for
  • Flights - departure Norway
  • Flights - departure Slovakia
  • Flights - departure UK
  • Flights - departure Switzerland
  • Flights - departure non-EU
  • Flights - departure Germany
  • Flights - departure Ireland
  • Flights - departure Belgium
  • Flights - departure Denmark
  • Flights - departure Finland
  • Flights - departure Greece
  • Flights - departure Luxembourg
  • Flights - departure Slovenia
  • Flights - departure Czech Republic
  • Flights - departure France
  • Flights - departure Italy
  • Flights - departure Austria
  • Flights - departure Estonia
  • Flights - departure Latvia
  • Flights - departure Malta
  • Flights - departure Poland
  • Flights - departure Hungary
  • Flights - departure Spain
  • Flights - departure Sweden
  • Flights - departure The Netherlands
  • Flights - departure Croatia
  • Flights - departure Lithuania
  • Flights - departure Bulgaria
  • Flights - departure Cyprus
  • Flights - departure Portugal
  • Flights - departure Romania
  • Flights - departure Iceland

You can use the Resolver system to help make every stage of the complaint process easier.

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Swiss Air.

Want to start a complaint about Swiss Air?

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

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