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You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Thameslink complaints. If your complaint is not resolved by Thameslink, you can then package it up and send it to the Rail Ombudsman.
How do I make a Thameslink complaint using Resolver?
If you want to make a complaint about Thameslink using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Thameslink case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Thameslink, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Thameslink, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Thameslink complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Thameslink contact details press the button belowView Thameslink complaints contact details
Thames Link Railway was fromally First Capital Connect is a rail operating company in the UK. Govia runs the Thameslink Great Northern rail franchise, and operates services. It also runs trains from Luton and Bedford to Sutton, Wimbledon and Brighton.