How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

How to complain about Wizz Air customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Wizz Air PLC, World Trade Centre 1
10 Route De L’Aeroport
PO 844

Phone number: 0844 249 2075

Please check with your phone provider if you are unsure about how much a call will cost.

Email Wizz Air

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Wizz Air provides 33 services

You can raise complaints about Wizz Air for
  • Flights - departure/arrival Northern Ireland
  • Flights - departure Great Britain
  • Flights - departure Romania
  • Flights - departure Poland
  • Flights - departure Hungary
  • Flights - departure non-EU
  • Flights - departure Bulgaria
  • Flights - departure Latvia
  • Flights - departure Slovakia
  • Flights - departure Estonia
  • Flights - departure Germany
  • Flights - departure Finland
  • Flights - departure Italy
  • Flights - departure Lithuania
  • Flights - departure Czech Republic
  • Flights - departure Cyprus
  • Flights - departure Spain
  • Flights - departure Slovenia
  • Flights - departure Ireland
  • Flights - departure The Netherlands
  • Flights - departure Austria
  • Flights - departure Croatia
  • Flights - departure Iceland
  • Flights - departure Luxembourg
  • Flights - departure Norway
  • Flights - departure Sweden
  • Flights - departure Belgium
  • Flights - departure Denmark
  • Flights - departure France
  • Flights - departure Greece
  • Flights - departure Malta
  • Flights - departure Portugal
  • Flights - departure Switzerland

You can use the Resolver system to help make every stage of the complaint process easier.

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Wizz Air.

Want to start a complaint about Wizz Air?

Raise it for free via Resolver

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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