Resolver complaints are recognised by the Financial Ombudsman Service and so if not resolved after 8 weeks we will remind you when to escalate your case to the Financial Ombudsman Service for independent assessment of your issue. 

How do we calculate metrics?
RBS logo

RBS

63 %

Resolution rate

Most complained about services

Current Accounts RBS Platinum packaged accounts RBS Royalties Gold packaged accounts

Most common issues

Packaged bank accounts Fraud-related problem Charges and fees issue

Resolver complaints are recognised by the Financial Ombudsman Service and so if not resolved after 8 weeks we will remind you when to escalate your case to the Financial Ombudsman Service for independent assessment of your issue. 


Resolver is not affiliated to, linked with or otherwise endorsed by RBS.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,059,021 users had to say

Used resolver to reclaim PPI it was so easy to do online with all the forms provided to claim. Have had some repayments and it didn't cost me a penny. A lot of other companies send you all the paperwork, act on your behalf and then claim a lot of the repayment. Everyone should use Resolver, thank you so much.
Cherilyn C via facebook
One form sent and that was it,no fuss, and money back for bank fees from RBS.
Norman W via facebook
Brilliant. Thank you Resolver. Used your template letters via Money saving expert site to get over £2K back from mis-sold loan/card ppi. Would highly recommend using this site. Thanks again.
Anthony M via facebook
Woke up to £1100 pounds in my account from RBS. Honestly didn't expect anything but was told told to use this site if I'd had a Royalties account. Easy to fill in and most unexpected result - Thank you Resolver!
Phil W via facebook
Helped me win my ppi and monthly bank account charges. Well worth seeking their help.
Paul D via facebook
Simple, easy to use service that made a PPI claim successful and paid in full. Glad we didn't use a 3rd party that would've charged for their services. Fantastic!
Robert M via facebook
After trying to complain to various companies I turned to resolver. Best thing I've ever done as all matters are now being taken care of. Couldn't be happier!
Julie-Ann via facebook
I was unsure if I had ever taken PPI but thought i might as well try and find out. Resolver made it fast and easy.
Neil R via facebook
Excellent claimed back from bank with Resolver £446.00 Plevin payments
Stephen S via facebook

Helping you with RBS

How do I make a RBS complaint using Resolver?

If you want to make a complaint about RBS using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my RBS case file work?

Resolver allows you to keep a record of any email correspondence sent between you and RBS, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with RBS, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a RBS complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the RBS contact details press the button below

View RBS complaints contact details

About

To help you get the best response from your RBS complaint Resolver guides you through every step of the process.

To help you get the best response from your RBS complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your RBS complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo