If you are having problems with Co-operative and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Co-operative.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,420,276 users had to say

Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook


Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook
After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
John I via facebook
Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
Nataliya D via facebook



As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook
Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook
Absolutely brilliant website - I managed to get back over £300 that an energy provider owed me from when they went bust well over a year ago. I had had no joy until I used Resolver and now all the money is safely back in my account. It was so easy and stress free. Thank you!
Caroline T via facebook

Co-operative provides

Using Resolver, you can submit an issue about 16 services offered by Co-operative. Your case will be sent to the correct person or team at Co-operative and escalated at the correct times, to the correct person, if required.

Co-operative Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Co-operative Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Co-operative Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Co-operative In-store shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Co-operative complaints.

Start your complaint

Co-operative Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Co-operative complaints.

Start your complaint

Co-operative Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Co-operative Debt recovery services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Credit Services Association.

Start your complaint

Co-operative Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Co-operative Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Co-operative Privilege and Premier current accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Co-operative Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Co-operative complaints.

Start your complaint

Co-operative PPI (Payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Co-operative Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

Co-operative PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Co-operative complaints.

Start your complaint

Co-operative Cooperative Funeralcare

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Co-operative complaints.

Start your complaint

Co-operative Overdrafts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Co-operative complaints. If your complaint is not resolved by Co-operative, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Co-operative?

Raise it for free via Resolver

Helping you with Co-operative

How do I make a Co-operative complaint using Resolver?

If you want to make a complaint about Co-operative using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Co-operative case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Co-operative, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Co-operative, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Co-operative complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Co-operative contact details press the button below

View Co-operative complaints contact details

About

To help you get the best response from your Co-operative complaint Resolver guides you through every step of the process.

To help you get the best response from your Co-operative complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Co-operative complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.