Having problems with Natwest? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
How do we calculate metrics?
Natwest logo


62 %

Resolution rate

Most complained about services

Current Accounts Platinum packaged account Credit Cards

Most common issues

Packaged bank accounts Fraud-related problem Customer service issue
Having problems with Natwest? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

Resolver is not affiliated to, linked with or otherwise endorsed by Natwest.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,057,595 users had to say

Used resolver to challenge Nat West on mis-sold bank account. Found the template and guidance cery useful. Got 1400 quid back from the bank so very pleased!
Oliver Anderson via facebook
Refund of £4,300 easy and settled in 3 days.
John W via facebook
Resolver is excellent. If a bank owe's you compensation for overpaid charges,or any other con that the banks have ripped us off with, then just contact them completely for free and get the ball rolling. They have pre-prepared template letters that you just fill in your details and email off to the bank involved. Resolver keep you updated about new developments in your case as soon as they here anything back from the bank. And don't forget that this is completely FREE to use. Great job your doing Resolver. Please keep up the good work. Thanks for your help!
Gary O via facebook
Excellent service- thank you. Complaint was on behalf of my son who was impressed with the final outcome
Helen W via facebook
Excellent tool. I have managed to recoup nearly £1800 from PPI - highly recommended this to everyone. It has templates and follow up prompts. Do not waste your money with PPI companies. Use Resolver!
Marianne C via facebook
Excellent, excellent, excellent. So easy to use. Can't recommend enough. Made PPI a piece of cake!!
Belinda R via facebook
Easy to use service that my bank were fully engaged with.
Matt M via facebook
Highly recommended. Filled in one form with very basic detail and got over £300 compensation from my bank. Wasn't expecting it to work at all!
Ibtissam K W via facebook
After 15 years of struggling with the bank I contacted Resolver and made my complaint through them. I now have some of the money owed to me, which is a life changer. After years and years I have finally been able to have a dialogue with my mortgage providers. I am SO grateful to Resolver for making something which seemed impossible simple and effective. Do not go through PPI brokers as they will charge, and are complicated, go through Resolver. They are free, and the only effective solution I have ever found. Amazing.
Alison BH via facebook

Helping you with Natwest

How do I make a Natwest complaint using Resolver?

If you want to make a complaint about Natwest using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Natwest case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Natwest, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Natwest, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Natwest complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Natwest contact details press the button below

View Natwest complaints contact details


To help you get the best response from your Natwest complaint Resolver guides you through every step of the process.

To help you get the best response from your Natwest complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Natwest complaint.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo